Refund Policy

1. Introduction

This Refund Policy outlines the conditions and procedures for refunds related to Flutter.LK's learning platform courses and Flutter development project services. We are committed to customer satisfaction while maintaining fair business practices.

2. Learning Platform - Course Refunds

2.1 No Refund Policy for Course Materials

2.2 Reasons for No Refund Policy

This policy is in place because:

• Digital course content is immediately accessible upon purchase
• Course materials can be downloaded and cannot be "returned"
• Significant resources are invested in creating and maintaining course content
• You receive instant, lifetime access to course materials

2.3 Before You Purchase

We encourage you to:

• Review free preview materials and course descriptions thoroughly
• Check course curriculum and learning outcomes
• Ensure you meet any prerequisites
• Verify system requirements for video playback and materials
• Contact us at hello@flutter.lk with any pre-purchase questions

2.4 Technical Issues and Defective Content

If you experience technical difficulties accessing course content due to platform errors (not user device issues), please contact our support team immediately at hello@flutter.lk.

In cases of genuinely defective digital content:

• Missing or Corrupted Files: We will replace or fix the content within 48 hours
• Wrong Course Delivered: Immediate exchange for the correct course or full refund
• Platform Technical Failures: If course is completely inaccessible for more than 7 days due to our platform issues, refund may be considered

Please note: Compatibility issues with your device, slow internet connection, or lack of required software are not considered defective content and do not qualify for refunds.

2.5 Exceptional Circumstances

Refunds may be considered only in exceptional cases such as:

• Duplicate purchases made by error (within 24 hours)
• Payment processing errors resulting in multiple charges
• Course content completely inaccessible due to platform failure (full refund)

All exceptional refund requests must be submitted within 7 days of purchase and are subject to verification and approval by management.

3. Flutter Development Projects - Refund Policy

3.1 Payment Structure

3.2 Refund Conditions for Projects

3.2.1 Before Project Commencement

• Full Refund: If project is canceled before any work begins and within 48 hours of payment, a full refund minus payment processing fees (3-5%) will be provided
• After 48 hours: 10% cancellation fee applies if canceled before work begins

3.2.2 During Project Development

• No Refund: Once project work has commenced, advance payments are non-refundable
• Partial Work Compensation: If client cancels mid-project, payment for completed work based on agreed milestones is required
• Billing for Completed Work: Hours spent and deliverables completed will be billed against the advance payment

3.2.3 Upon Project Completion

• Final payment is required before project delivery
• No refunds after project completion and delivery
• Minor bug fixes within warranty period (typically 30 days) are included

3.3 Quality Assurance

We ensure quality by:

• Providing regular progress updates and milestone reviews
• Allowing client feedback and revision rounds as agreed
• Testing deliverables before final handover
• Offering post-delivery support period

3.4 Scope Changes and Additional Work

• Changes to agreed project scope may incur additional charges
• Additional features requested mid-project will be quoted separately
• Change requests must be documented and approved in writing

3.5 Project Cancellation by Flutter.LK

If we are unable to complete a project due to unforeseen circumstances, we will refund any payments for incomplete work. Completed work will be delivered and billed accordingly.

4. Refund Request Process

To request a refund under eligible circumstances:

1. Email hello@flutter.lk with your request within the specified timeframe
2. Include your order/invoice number and payment details
3. Clearly explain the reason for your refund request
4. Provide any supporting documentation
5. Our team will review and respond within 5-7 business days

5. Refund Processing

5.1 Processing Timeline

• Review Period: Refund requests are reviewed within 5-7 business days
• Approval Notification: You will be notified via email once your refund is approved or denied
• Processing: Approved refunds are processed within 10-14 business days from approval date
• Bank Transaction Time: Additional 5-10 business days for funds to appear in your account (varies by bank)

5.2 Refund Method

• Refunds will be issued to the original payment method used
• For credit/debit card payments: Refunded to the same card
• For bank transfers: Refunded to the source bank account
• For digital wallet payments: Refunded to the same wallet
• Payment processing fees (3-5%) are non-refundable

5.3 Refund Amount

The refund amount will be calculated as follows:

• Original purchase amount minus payment processing fees
• Any applicable cancellation fees as per this policy
• Currency conversion fees (if applicable) are non-refundable

6. Chargebacks

7. Student Discount Refunds

If student verification is found to be fraudulent after discount is applied:

• No refund will be provided
• Full price difference may be charged
• Account may be terminated

8. Force Majeure

We are not liable for refunds or contract performance delays due to circumstances beyond our reasonable control, including but not limited to natural disasters, war, terrorism, pandemics, or government actions.

9. Modifications to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective upon posting to this page. Your continued use of our services after changes constitutes acceptance of the modified policy.

10. Contact Us

For refund inquiries or questions about this policy, please contact us:

• Email: hello@flutter.lk
• Phone: 078 666 4800 / 078 777 4800
• Website: flutter.lk
• Address: Dambulla, Sri Lanka

Business Hours: Monday - Friday: 9:00 AM - 6:00 PM

11. Governing Law

This Refund Policy is governed by the laws of Sri Lanka. Any disputes will be subject to the jurisdiction of Sri Lankan courts.